Summary: We collect only the information needed to provide our golf course management platform. We never sell your personal data. We use industry-standard security to protect your information.
1. Introduction
FundamIT LLC ("we," "us," or "our") operates the BookATee platform at bookatee.net and its subdomains (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you sign up as a golf course operator, we collect your business name, address, email address, phone number, and administrator contact details.
- Booking Information: When golfers book tee times, we collect names, email addresses, phone numbers, and party size.
- Payment Information: Credit card and billing details are processed securely by Stripe. We do not store full credit card numbers on our servers.
- Member Information: Golf course operators may upload or enter member data including names, contact information, and membership details.
- Communications: If you contact us for support, we collect the content of your messages.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, booking activity, and admin actions.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP addresses, access timestamps, and referring URLs.
- Cookies: We use essential cookies for authentication (JWT tokens) and session management. We do not use third-party advertising cookies.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Process tee time bookings and payments
- Send booking confirmations, reminders, and SMS notifications (with consent)
- Manage subscriptions and billing
- Provide customer support
- Send service-related announcements (e.g., maintenance, feature updates)
- Improve the Service through analytics and feedback
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. SMS Communications
Our Service includes optional SMS notifications powered by Twilio. SMS messages may be sent to golfers who have opted in, including:
- Booking confirmations and reminders
- Tee time changes or cancellations
- Weather-related updates
- Custom messages from the golf course operator
Golfers may opt out of SMS at any time by unchecking the SMS consent box when booking, replying STOP to any message, or contacting the golf course directly. Standard message and data rates may apply. Message frequency varies based on booking activity.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Payment Processors: Stripe processes payments on our behalf. See Stripe's Privacy Policy.
- SMS Providers: Twilio delivers SMS messages. See Twilio's Privacy Policy.
- Golf Course Operators: If you book a tee time, the golf course receives your booking details to manage the reservation.
- Hosting Providers: Our infrastructure is hosted on Amazon Web Services (AWS). See AWS Privacy Policy.
- Legal Requirements: We may disclose information when required by law, court order, or to protect rights and safety.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Specifically:
- Account Data: Retained while your subscription is active, plus 90 days after cancellation for support.
- Booking Records: Retained for the duration of the operator's subscription for reporting purposes.
- Payment Records: Retained as required by tax and financial regulations (typically 7 years).
- Support Communications: Retained for up to 2 years.
Upon account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law.
7. Data Security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Hashed passwords (bcrypt) — we never store plaintext passwords
- JWT-based authentication with expiring tokens
- PostgreSQL Row-Level Security for tenant data isolation
- Regular security reviews and updates
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Multi-Tenant Data Isolation
BookATee is a multi-tenant platform. Each golf course operates on an isolated subdomain. Your data is logically separated from other tenants using database-level security policies. Golf course operators can only access data belonging to their own account.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal retention requirements)
- Export your data in a portable format
- Opt out of non-essential communications
- Withdraw consent for SMS notifications at any time
To exercise these rights, contact us at info@bookatee.net.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
11. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date." Continued use of the Service after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
FundamIT LLC
Email: info@bookatee.net
Phone: (518) 744-4791
Website: bookatee.net